(SRS 102-2, 102-6)

“We are interested in getting to know our customers better and better, because only then can we provide them with the best service, according to their needs and interests, and ensure our profitability. Greater knowledge of our clients has allowed us to segment them, according to their level of relationship with the bank, so that they can be served with the most appropriate lines of business. This way we can raise our level of service.”

Carlos Eduardo Martinez Gonzalez

General Director
Retail Banking

Jose Armando Espinosa

General Director
Wholesale Banking

Fernando Solis Soberon

General Director
Long Term Savings