(SRS 102-40, 102-42, 102-43, 102-44, 102-48, 102-49)
Our stakeholders are a key factor in achieving our business strategies. Therefore, we consider that a constant, open and transparent communication is essential to strengthen our relationships with these groups.
To build a business relationship with a long-term vision, we must assess these relationships and always comply with contracted responsibilities, reporting our performance to stakeholders.
The process and frequency of communication depends on each of the channels established with every stakeholder, in aligned with AccountAbililty 1000 (AA 1000).
We will seek to formalize a communication policy with stakeholders, to establish processes, procedures and guidelines for interaction with them, seeking always to improve our relationship with them and find appropriate feedback mechanisms. In the following table we present the priority issues with stakeholders, as well as the communication channel and the link to the financial group’s corresponding area.
In the following table we present the priority topics that we deal with stakeholders, as well as the communication channel and the liaison area that corresponds to the financial group.