Materiality
Our materiality study allowed us to determine the issues that are a priority for society and also for our institution.
From the assessment of economic, social and environmental aspects, we could identify the state of the organization based on policies and procedures, as well as the specific risks of the business.
An important part of the study was to approach our stakeholders to learn what their priorities were and to prepare steps and services to meet them.
In this manner Grupo Financiero Banorte established which issues were of greater importance, reaffirming importance every three years through a new materiality study.
The graphic representation shown below was generated based on the following criteria:
- Significance for Grupo Financiero Banorte, understood as the level of attention and management (prioritization) that relevant aspects have in our group.
- Significance for Stakeholders, from the level of attention given to relevant aspects of public information analyzed of our stakeholders.
Based on feedback received from stakeholders as well as from inside the institution, workshops were organized with the different areas competent in the more important topics of materiality for their review, as well as for the implementation of improvements which also allowed us to strengthen our sustainability strategy.